For many vacation rental owners, self-managing is a labor of love. You get to know every guest, every detail of your home, and every booking. That was exactly the case for one of our South Haven homeowners, SoHa Beach Retreats, LLC.
“We successfully self-managed our vacation rental for over five years, building a strong business and a loyal base of repeat guests,” they shared. “Then, life events required us to rethink our management model.”
When they initially selected a different professional property manager, local options were limited, and they turned to a larger firm. The home stayed booked during peak periods, but something was missing. Longtime guests began to notice a change in the experience.
When Anchor Point Vacation Rentals launched, the owners were quick to make the switch.
“It was like a breath of fresh air. The results were immediate: revenue improved, and guest satisfaction soared. Our repeat guests, who knew our property well, gave us feedback that confirmed what we felt—Anchor Point delivers a truly elevated experience.”
The difference came down to three things:
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Hospitality that feels personal – Treating every guest like family, not just a reservation.
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Meticulous attention to detail – From property preparation to personalized touches.
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Guest care that goes above and beyond – Anticipating needs before they’re even voiced.
“The proof is in the data and if we hadn’t sold the property to focus on new markets, we’d still be proudly managed by the Anchor Point team today. They deliver—plain and simple.”
For owners considering whether to keep managing themselves or partner with a professional, this story is a reminder: the right property management company doesn’t just keep your calendar full—it elevates the guest experience and maximizes your investment.
Full testimonial:
"We successfully self-managed our vacation rental in South Haven for over five years, building a strong business and a loyal base of repeat guests. Then, life events required us to rethink our management model. With limited options in the local vacation rental market at the time, we partnered with one of the larger firms. While they kept our home occupied during peak periods and delivered an ‘okay’ business performance, there was something missing in the experience they provided to our guests.
When Anchor Point launched, it was like a breath of fresh air — and we didn’t hesitate to make the switch. The results were immediate: not only did our revenue improve, but guest satisfaction soared. Our repeat guests, who knew our property well, gave us feedback that confirmed what we felt — Anchor Point delivers a truly elevated experience.
They bring a level of hospitality, attention to detail, and guest care that is unmatched in the South Haven vacation rental market. The proof is in the data, and if we hadn’t sold the property to focus on new markets, we’d still be proudly managed by the Anchor Point team today. They deliver — plain and simple."
— SoHa Beach Retreats LLC - 612 Maple St
