Privacy Policy
At Anchor Point Premier Vacations, we value your privacy. This policy outlines how we collect, use, and protect your information.
Privacy Policy
Anchor Point Premier Vacations, LLC (“Anchor Point,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, make a reservation, communicate with us, or use our services.
Information We Collect
We may collect information you provide to us, including your name, email address, phone number, payment information, reservation details, guest preferences, and communications with our team.
We may also collect certain information automatically when you visit our website, such as your IP address, browser or device information, website activity, and information collected through cookies or similar technologies.
How We Use Your Information
We may use your information to:
- Process and manage reservations
- Provide guest services and support
- Communicate about your reservation or stay
- Respond to questions and inquiries
- Send emails and text messages
- Improve our properties, services, and website
- Prevent fraud and protect our guests, owners, properties, and systems
- Send promotional communications where permitted by law
- Comply with legal and regulatory requirements
AI, Phone, and Text Communications Anchor Point uses third-party technology providers, including artificial intelligence and automated communication tools, to assist with telephone calls, text messages, guest inquiries, reservations, and customer support.
When you communicate with Anchor Point by phone, text, chat, or similar methods, your communications may be processed by these service providers and may be recorded, transcribed, analyzed, or summarized where permitted by law.
AI-assisted systems may respond to certain inquiries or assist our team in providing customer service. You may request assistance from a member of the Anchor Point team when needed.
Text Messaging
By providing your mobile number and consenting to receive text messages, you agree that Anchor Point may send messages related to inquiries, reservations, stays, guest services, and, where permitted, promotional communications.
Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent to receive marketing text messages is not a condition of making a purchase or reservation.
We do not sell or rent your mobile number or text messaging consent information. Mobile opt-in information and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes. We may share information with service providers that help us deliver and manage communications on our behalf.
Sharing of Information
We do not sell or rent your personal information.
We may share information with trusted service providers that help us operate our business, including reservation and property management systems, payment processors, booking platforms, communication and AI providers, website and analytics providers, and other vendors that support our properties and guest services.
We may also disclose information when required by law or when reasonably necessary to protect Anchor Point, our guests, property owners, employees, or others.
Third-Party Booking Platforms
If you book through a third-party platform, such as an online travel agency, that platform may separately collect and process your information according to its own privacy policy. Information provided to Anchor Point by that platform is handled according to this Privacy Policy.
Cookies
Our website may use cookies and similar technologies to operate the site, remember preferences, understand website usage, and improve our services and marketing. You may be able to control cookies through your browser settings.
Data Security and Retention
We use reasonable safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
We retain personal information for as long as reasonably necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes, and protect our legitimate business interests.
Your Choices
You may unsubscribe from promotional emails using the unsubscribe link included in those messages and may opt out of text messages by replying STOP.
You may contact us regarding questions or requests concerning your personal information, subject to applicable legal and record keeping requirements.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements. The current version will be posted on this page with the updated date.
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